Common questions
Frequently asked questions
At PHH Digital, we address all inquiries regarding our services and expertise in the software, AI and Automation sector.
What does PHH Digital do?
We help businesses implement AI and automated solutions to eliminate mundane, repetitive tasks. Our goal is to help business owners and their teams spend less time working and more time with friends and family, while potentially increasing revenue. We focus on identifying high-impact, low-effort tasks that are ideal for automation.
How much experience do you have?
We have nearly 20 years of experience designing and building software-based automation solutions, helping businesses transform digitally and grow their recurring revenue.
What's your main business philosophy?
We believe business owners, with their team's support, can automate as much as possible to focus on three key areas: improving cash flow month-on-month, building relationships with customers and other business owners, and implementing strategies that enhance both.
What services do you offer?
We offer four main service packages:
- Automation Opportunity Sessopm & Assessments (£500 - £2,500) - Identify automation opportunities and maximise existing resources.
- Implementation Package (price dependant on complexity) - Complete automation of different workflow, tailored to your business.
- Automation Retainer (starting a £295/month) - Ongoing review, maintenance, and improvement of AI automations.
- Custom Consulting & Implementation - Bespoke solutions with dedicated infrastructure and unlimited support.
What's included in the Assessment Package?
Our automation health check is a two hour, online session (worldwide). Our assessment package is a full day workshop where we will come to you and run the session with your team (UK only). Both sessions are designed to help you identify automation opportunities inside your business. Then a plan to help you implement process improvements in your business.
How does the Implementation Package work?
Prices depend on the project, with 50% paid upfront to start and 50% on project handover. Each project focuses on completely automating one process, designed specifically for your business needs. Pricing varies by complexity.
What's included in the Automation Retainer?
You get dedicated automation hardware, managed maintenance and alerts, and ongoing improvements to your AI automation suite. As well as monthly or quarter reviews. With no hidden or escalating costs.
Do you offer custom solutions?
Yes, our Custom Consulting & Implementation service provides bespoke solutions with tailored retainers including support. Pricing depends on your specific needs.
How do you identify which tasks to automate?
We focus on tasks that are high-impact but low-effort - these are typically the best candidates for automation. Ideally, we implement 3 of these automated tasks for each business to maximise efficiency gains.
What's your typical process for new clients?
We start with an Assessment Package to identify opportunities, then move to Implementation for specific automation projects. Many clients then choose our Automation Retainer for ongoing support and improvements.
How do you ensure automations integrate with existing systems?
All our implementations are designed to integrate seamlessly with your current business setup. We work with your existing tools and software to create a cohesive automation ecosystem.
Why are your prices at the premium end?
Our pricing reflects our 20 years of expertise and the significant value automation brings to businesses. We focus on delivering high-impact solutions that typically pay for themselves through increased efficiency and revenue.
What are your payment terms?
Assessment Package requires full payment up front. Implementation Projects require 50% upfront, 25% to start the testing phase, and 25% on completion. Retainer services are monthly subscriptions.
Are there any hidden costs?
No, especially with our Automation Retainer which explicitly includes "no hidden or escalating costs." All pricing is transparent and agreed upfront.
What kind of results can I expect?
Our goal is to help you spend less time on mundane tasks while potentially increasing revenue. Specific results vary by business, but clients typically see improved cash flow, better customer relationships, and more time for strategic initiatives.
How quickly will I see results?
Implementation timelines vary by project complexity, but our focus on high-impact, low-effort tasks means you should see efficiency gains relatively quickly after implementation.
Do you provide ongoing support?
Yes, through our Automation Retainer service, which includes managed maintenance, alerts, and continuous improvements to your automation systems.
